Privacy Policy
This Privacy Policy explains how Grand Mondial Casino ("we", "us", "our") collects, uses, stores, and protects the personal information of individuals accessing our online casino services through our website, as well as your rights in relation to your data. This policy applies specifically to users residing in New Zealand and is designed to comply with applicable data protection laws and best practices.
1. Collection of Personal Information
We collect personal information necessary to provide our services and fulfill legal obligations. The types of information we collect may include, but are not limited to: name, address, date of birth, email address, phone number, payment and banking details, identification documentation, account activity, device and IP information, and communications with our support team. We may also collect information through cookies and similar technologies to enhance your experience and ensure the security of our platform.
2. Use of Personal Information
Your personal information is processed for the following lawful purposes: to verify your identity and eligibility to use our services; to process transactions and manage your account; to comply with legal and regulatory requirements, including anti-money laundering (AML), fraud prevention, and responsible gambling obligations; to communicate with you regarding your account, promotions, or service updates; to improve our products and services; and to ensure the security and integrity of our systems.
3. Legal Basis for Processing
We process your personal information on the following legal bases: performance of a contract (to provide services you have requested), compliance with legal obligations, the pursuit of legitimate business interests (such as fraud prevention and service improvement), and, where applicable, your explicit consent for specific activities such as marketing communications.
4. Disclosure of Information
We may disclose your information to trusted third parties in the following circumstances: to payment service providers and financial institutions for transaction processing; to identity verification and fraud prevention services; to regulatory authorities as required by law; to companies within our corporate group for operational purposes; and to our professional advisors, such as auditors and legal counsel. We require all third parties to respect the security and confidentiality of your information and to process it only in accordance with applicable laws and our instructions.
5. International Data Transfers
Your personal information may be transferred and stored outside New Zealand, including within the European Economic Area (EEA) or other jurisdictions where our partners or service providers operate. In such cases, we implement appropriate safeguards, such as standard contractual clauses or equivalent legal mechanisms, to ensure your data remains protected to standards comparable to those in New Zealand.
6. Data Security
We employ industry-standard technical and organizational measures to safeguard your personal data against unauthorized access, loss, alteration, or disclosure. This includes the use of secure servers, encryption technologies, firewalls, regular security assessments, and strict internal access controls. While we strive to ensure the highest level of security, no system can guarantee absolute protection, and you are also responsible for maintaining the confidentiality of your login credentials.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with our legal and regulatory obligations, resolve disputes, and enforce our agreements. Upon closure of your account, certain information may be retained for a specified period as required by law or for legitimate business purposes, after which it will be securely deleted or anonymized.
8. Your Rights
You have the following rights regarding your personal information, subject to applicable legal requirements: the right to access your data and receive a copy; the right to request correction or update of incomplete or inaccurate information; the right to request erasure of your data, where legally permissible; the right to restrict or object to processing in certain circumstances; and the right to withdraw consent for processing where consent is the legal basis. To exercise your rights, please contact our Data Protection Officer using the details provided below. We may require verification of your identity before fulfilling your request.
9. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your user experience, analyze site usage, and ensure security. Cookies are small data files stored on your device that allow us to recognize returning users, remember preferences, and collect usage data. You may configure your browser to refuse cookies; however, this may impact the functionality of certain features on our website. For more information on our use of cookies, please refer to our Cookie Policy.
10. Marketing Communications
With your explicit consent, we may use your contact information to send you marketing communications about our products, services, and promotions. You may opt out of receiving such communications at any time by following the instructions in the messages or by contacting our customer support. Your choice to opt out will not affect the provision of core services.
11. Protection of Minors
Our services are strictly intended for individuals aged 18 years and older. We do not knowingly collect or process data from minors. If we become aware that personal data from a person under the age of 18 has been collected, we will take appropriate steps to delete such information promptly.
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in law, regulations, or our data processing practices. The most current version will always be available on our website, and material changes will be communicated through appropriate channels. Your continued use of our services after such changes constitutes your acceptance of the updated policy.
13. Contact Information
If you have any questions or concerns regarding this Privacy Policy, your personal information, or wish to exercise your data rights, please contact our Data Protection Officer at: [email protected] or through our website’s contact form. We will respond to your inquiry within a reasonable timeframe in accordance with legal requirements.
14. Governing Law
This Privacy Policy is governed by the laws of New Zealand. Any disputes arising from or in connection with this policy shall be subject to the exclusive jurisdiction of the competent courts of New Zealand.